Return Policy

Collective2ONE9 Holiday & Standard Return Policy

Holiday Return Policy for In-Store Purchases:
- Purchases made between 10/6/2024 and 12/24/2024 can be returned through 1/25/2025.
- Our standard return policy applies to all in-store purchases made on or after 12/26/2024.

Holiday Return Policy for Online Purchases:
- Purchases made between 10/6/2024 and 12/25/2024 can be returned through 2/4/2025.
- Our standard return policy applies to all online purchases made on or after 12/26/2024.

Standard Return Policy for In-Store Purchases:
- Items purchased in-store can be returned to any Collective2ONE9 location within 30 days of purchase.
- Items must be returned in original condition: unworn (except for trying on), unwashed, unaltered, and with all tags and original packaging.
- Returns with a receipt outside the 30-day window may qualify for a merchandise credit redeemable in-store.
- Returns without a receipt will receive a non-transferable merchandise credit. A valid government-issued photo ID is required to issue and redeem merchandise credit.
- Merchandise credits issued without a receipt cannot be used for online purchases.
- Oversized items may have additional non-refundable shipping surcharges.

Standard Return Policy for Online Purchases:
- Items purchased online can be returned in-store within 40 days of the order date or by mail.
- Items returned must be in original condition as outlined above. Items that do not meet these standards will be returned at the customer’s expense.
- Returns initiated within the return window will be eligible for a refund to the original payment method, minus an $8.99 ($12.99 for AK/HI) return shipping fee, unless there was a Collective2ONE9 error.

Returns by Mail:
- Initiate the return process online to create an Instant Store Credit or request a refund.
- Use the provided return label or original box to send back the merchandise.
- Items must be received within 10 days of processing the return label or a charge will incur for the Instant Store Credit amount.
- A $2.95 fee applies to returns for an exchange or replacement.

Exchanges & Instant Store Credit:
- Online exchanges or replacements processed through our website receive Instant Store Credit, available immediately and valid for 60 days.
- Replacement items can be ordered before return merchandise is received but must arrive within 10 days.
- Unused credit after 60 days will revert to the original payment method.
- Orders processed with Instant Store Credit are eligible for $2.95 return shipping and $2.95 shipping on the replacement order (contiguous US only).

Traditional Return Method:
- Complete the return form and use the prepaid shipping label included with your package.
- Customers choosing not to use the prepaid label are responsible for return shipping costs.
- Processing will occur once the return is received. Exchanges will be subject to item availability.

PayPal Purchases:
- If PayPal or PayPal Credit was used for the original purchase, please refer to PayPal’s refund policies for additional details.

Important Notes:
- Returns and exchanges are subject to local, state, and federal restrictions.
- Original shipping costs and any applicable surcharges are non-refundable.

At Collective2ONE9, your satisfaction is our priority. Inspect items prior to use, and if any issue arises, contact our customer service promptly. We’re committed to making things right!